ITIL 4 Specialist Drive Stakeholder Value Certification Training

ITIL 4 Specialist Drive Stakeholder Value Certification mainly focuses on the IT practitioners whose job role involves managing and integrating stakeholders and taking care of customer relationships, journeys and experience. This training program covers all the key concepts and modules of ITIL Specialist DSV, prepares you to pass the ITIL 4 DSV exam by gaining the required skills and knowledge of this ITIL 4 Managing Professional module.

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Course Overview

ITIL 4 Specialist Drive Stakeholder Value Certification Course Overview

ITIL 4 Specialist Drive Stakeholder Value Certification is ideal for the individuals who wish to pursue their ITIL career to a higher level. This course covers the concepts of conversion of demand into value via IT-enabled services and helps you to understand the various types of engagement and interaction between a service provider and their customers, users, suppliers and partners. The training program helps you to gain the technical and practical knowledge required to align your IT and business strategies and get benefited to the fullest.

Key Features

Training from an accredited training institute
Upgrade your skills with latest IT Managing Professional modules
Maximize your learning from our certified and experienced mentors
100% success rate
Gain a global recognition
Receive official ITIL 4 DSV certificate

Who All Can Attend This ITIL 4 Specialist Drive Stakeholder Value Certification Course ?

The following all roles/designations can attend this course
Individuals continuing their journey in Service Management
ITSM managers and aspiring ITSM Managers
ITSM practitioners who are responsible for managing and integrating Stakeholders, focus on the customer journey and experience and are responsible for fostering relationships with partners and suppliers
Existing ITIL qualification holders
Individuals continuing their journey in Service Management
ITSM managers and aspiring ITSM Managers
ITSM practitioners who are responsible for managing and integrating Stakeholders, focus on the customer journey and experience and are responsible for fostering relationships with partners and suppliers
Existing ITIL qualification holders
Prerequisites To Take ITIL 4 Specialist Drive Stakeholder Value Certification Training

Any individual who wants to continue their career in Service Management and wish to learn the latest tools and techniques about ITIL 4 can attend this training course. The only required prerequisite is, the participants must undertake an ITIL 4 Foundation certification.

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Why ITIL 4 Specialist Drive Stakeholder Value Certification Training ?

If you are looking to transit yourself from ITIL V3 to ITIL 4 and already an ITIL 4 Foundation certificate holder, then this certification course is a great choice to climb the corporate ladder for successful career growth. Learn about the latest tools which increase your Stakeholder engagement and get recognized as the most credible IT practitioner responsible for delivering real value to your business success.

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Syllabus
ITIL 4 Specialist Drive Stakeholder Value Certification Training Syllabus
Understand how customer journeys are designed
  • Concept of the customer journey
  • Design and improve customer journeys
Know how to target markets and Stakeholders
  • Characteristics of markets
  • Marketing activities and techniques
  • Internal and external factors of customer needs
  • Value propositions
  • Concepts of mutual readiness and maturity
  • Supplier and partner relationships
  • Develop customer relationships and analyze customer needs
  • Communication and collaboration techniques
  • Fostering relationships and keeping engagement channels open
  • Design digital service experiences
  • Obtain service offerings
  • Business analysis and requirements management
  • Value co-creation plan
  • Negotiate and agree service utility, warranty and experience
  • Service level management practices
  • Onboard and offboard activities and plans
  • Foster user relationships
  • Develop user engagement and delivery channels
  • Service catalogue management practices
  • Service desk practices for user engagement
Co-create service experiences
  • Service outcome and performance reports
  • Track and monitor service value
  • Evaluate and improve the customer journey
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Certification Process
01
Register for the ITIL 4 Specialist DSV training course from the accredited training institute
02
Attend the training course delivered by an accredited trainer
03
Upon successful completion of the training, take the ITIL 4 DSV exam
04
Score a minimum of 28 and clear the test
05
Receive an official certificate from the accredited body
06
You are a certified ITIL 4 Specialist DSV professional now
Achieve the next big milestone in your career
in just a few simple steps
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FAQs

Frequently Asked Questions

ITIL 4 Specialist Drive Stakeholder Value Certification Training is a professional development program designed to enhance the skills and knowledge of individuals working in IT service management. It focuses on the practices and principles of driving stakeholder value in organizations and helps professionals understand how to create and deliver value to customers, users, and other stakeholders.
ITIL 4 Specialist Drive Stakeholder Value Certification Training offers several benefits, including
  • Enhanced understanding of stakeholder management and engagement.
  • Improved ability to create, deliver, and capture value for customers and stakeholders.
  • Increased competence in relationship management and customer experience.
  • Career advancement opportunities and recognition as an ITIL 4 Specialist.
  • Enhanced job prospects and higher earning potential.
ITIL 4 Specialist Drive Stakeholder Value Certification Training is ideal for professionals involved in IT service management, customer experience management, relationship management, business analysis, and service delivery. It is suitable for individuals seeking to improve their skills in stakeholder management and drive value within their organizations.
To pursue ITIL 4 Specialist Drive Stakeholder Value Certification Training, it is recommended to have ITIL 4 Foundation certification as a prerequisite. Familiarity with IT service management concepts and experience in related roles will also be beneficial.
To prepare for ITIL 4 Specialist Drive Stakeholder Value Certification Training, you can follow these steps:
  • Obtain the ITIL 4 Foundation certification if you haven't already.
  • Familiarize yourself with the ITIL 4 framework, especially the practices and principles related to stakeholder management and value creation.
  • Review the official ITIL 4 Specialist Drive Stakeholder Value certification training materials and study guides.
  • Take advantage of online resources, practice exams, and mock tests to assess your knowledge and identify areas for improvement.
  • Consider enrolling in a reputable training course that specifically focuses on the ITIL 4 Specialist Drive Stakeholder Value certification.
The duration of ITIL 4 Specialist Drive Stakeholder Value Certification Training can vary depending on the training provider and the format of the course. Generally, it may take anywhere from a few days to several weeks to complete the training, including the required study time and any associated exams.
The ITIL 4 Specialist Drive Stakeholder Value Certification exam consists of a set of multiple-choice questions. The number of questions and the exam duration may vary, but typically it is a 90-minute exam with 40 questions. The passing score is usually around 70%. It is essential to study the ITIL 4 Specialist Drive Stakeholder Value syllabus and practice sample questions to prepare effectively for the exam.
The ITIL 4 Specialist Drive Stakeholder Value Certification does not have an expiration date. Once you have earned the certification, it is valid indefinitely. However, it is recommended to stay updated with the latest developments in IT service management and consider pursuing additional certifications or recertification to demonstrate ongoing professional development.
You can find additional resources for ITIL 4 Specialist Drive Stakeholder Value Certification Training through the following:
  • Official ITIL 4 publications and study guides provided by AXELOS, the governing body for ITIL.
  • Online training courses and practice exams offered by accredited training providers.
  • ITIL community forums, discussion groups, and online communities where professionals share their experiences and study materials.
  • Reputable IT service management blogs, websites, and publications that cover ITIL 4 and related topics.

Testimonials

See what people are saying about ITIL 4 Specialist Drive Stakeholder Value Certification Training

Aanya avatar

Aanya

Service Level Agreement Manager

(5)

Value-Centric ITIL 4: DSV Certification Quest

The ITIL 4 Specialist Drive Stakeholder Value Training Online Course was an excellent investment. The online format was user-friendly, and the course content was both comprehensive and practical. I gained valuable insights into stakeholder management, and this training has already made a positive impact on my IT service management career.

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Unlock the power of ITIL 4 Specialist Drive Stakeholder Value certification and take your career to new heights in IT service management. Acquire the knowledge and skills required to drive stakeholder value and effectively manage customer needs and requirements. By enrolling in the ITIL 4 Specialist Drive Stakeholder Value certification training at Nevolearn, you'll be well-equipped to enhance stakeholder satisfaction, build strong relationships, and optimize business outcomes.


Elevate your IT service management expertise with comprehensive ITIL 4 Specialist Drive Stakeholder Value certification training at Nevolearn. Our expert trainers will guide you through the principles, practices, and techniques used in driving stakeholder value and delivering customer-focused services. Gain hands-on experience with industry-leading tools and methodologies to create value for both customers and the organization.


Join our ITIL 4 Specialist Drive Stakeholder Value certification training to prepare for the official certification exam. Our comprehensive program covers all aspects of ITIL 4, including stakeholder engagement, customer journey mapping, and fostering positive relationships. Acquire the necessary skills to effectively manage stakeholder expectations and contribute to business success.


If you prefer a flexible learning schedule or are unable to attend in-person training, our ITIL 4 Specialist Drive Stakeholder Value online training is an ideal option. Access high-quality training materials, attend virtual interactive classes, and collaborate with expert trainers and fellow participants, all from the comfort of your own home or office. Nevolearn offers competitive and affordable pricing for all our certification courses. Reach out to us to inquire about course fees and embark on your journey towards becoming an ITIL 4 Specialist in Driving Stakeholder Value course.


Our ITIL 4 Specialist Drive Stakeholder Value certification course is designed to provide comprehensive learning within an optimal timeframe. Enhance your IT service management capabilities and showcase your expertise through the ITIL 4 Specialist Drive Stakeholder Value certification. This recognized certification can open doors to exciting job opportunities and career growth in IT service management.


Discover the world of ITIL 4 and Drive Stakeholder Value, where you can gain the knowledge and skills necessary to thrive in this rapidly evolving field. Register for our ITIL 4 Specialist Drive Stakeholder Value certification course today and unlock new opportunities for success in IT service management.

Opt for ITIL 4 Specialist Drive Stakeholder Value certification training at Nevolearn, and become a master in driving stakeholder value, customer engagement, and relationship management. Benefit from master classes and blended learning from certified and experienced instructors in the IT service management industry.

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