Kickstart your IT service management career with ITIL 4 Foundation certification. Gain a deep understanding of ITIL principles, service value system, and best practices to enhance business efficiency. Master key ITSM concepts and drive digital transformation with globally recognized ITIL certification.
ITIL Foundation Training – Overview
Key Features
Who All Can Attend This ITIL Foundation Training –?
The ITIL Foundation training is ideal for professionals looking to enhance their IT service management skills and implement ITIL best practices within their organizations. This course is suitable for individuals at various levels of IT and service management.Prerequisites To Take ITIL® 4 Foundation Training
The ITIL Foundation training does not have any mandatory prerequisites, making it accessible to professionals from various backgrounds. However, having a basic understanding of IT services and service management concepts can be beneficial for better comprehension. This course is designed for begi
- Upskill or reskill your teams
- Immersive Learning Experiences
- Private cohorts available
- Advanced Learner Analytics
- Skills assessment & benchmarking
- Platform integration capabilities
- Dedicated Success Managers
- Upskill or reskill your teams
- Immersive Learning Experiences
- Private cohorts available
- Advanced Learner Analytics
Next Cohort starts in 2 days
ITIL Foundation training is essential for professionals who want to develop a strong understanding of IT Service Management (ITSM) and implement ITIL best practices. By mastering ITIL frameworks, individuals can improve their efficiency in managing IT services, enhance business alignment, and boost career growth. Organizations benefit from streamlined service management processes, reduced operational risks, and improved customer satisfaction, making ITIL a valuable asset for both individuals and businesses.
High Demand for ITIL® 4 Foundation Training
Soaring Demand and Accelerated Growth
Acts as the first point of contact for IT-related queries and technical issues.
Troubleshoots and resolves system or network problems efficiently.
Manages service requests and ensures user satisfaction with IT support.
$55k
$65k
$75k
$95k
$110k+
Skills Focused
Recall the definition of:
- Service
- Utility
- Warranty
- Customer
- User
- Service management
- Sponsor
Key concepts of creating value with services:
- Cost
- Value
- Organization
- Outcome
- Output
- Risk
- Utility
- Warranty
Describe the nature, use and interaction of the guiding principles
Use of the guiding principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- ITIL service value system
Describe the interconnected nature of the service value chain and how this supports value streams
Describe the purpose of each value chain activity:
- Plan
- Improve
- Engage
- Design & transition
- Obtain/build
- Deliver & support
The purpose of the following ITIL practices:
- Information security management
- Relationship management
- Supplier management
- IT asset management
- Monitoring and event management
- Release management
- Service configuration management
- Deployment management
- Continual improvement
- Change enablement
- Incident management
- Problem management
- Service request management
- Service desk
- Service level management
Definitions of the following ITIL terms:
- IT asset
- Event
- Configuration item
- Change
- Incident
- Problem
- Known error
- Continual improvement model
- Change enablement
- Incident management
- Problem management
- Service request management
- Service desk
- Service level management
Career Path
Certification Process
Connect With Reps
Frequently Asked Questions
ITIL Foundation training introduces the ITIL framework, best practices, and key IT Service Management (ITSM) concepts. It provides the fundamental knowledge required to manage IT services efficiently and align them with business objectives.
The ITIL Foundation course is ideal for IT professionals, service managers, project managers, IT support staff, system administrators, and anyone involved in IT service delivery and management.
No, there are no mandatory prerequisites. However, a basic understanding of IT services and ITSM concepts can be helpful.
The course covers ITIL key concepts, the ITIL Service Value System (SVS), ITSM practices, service management principles, and ITIL 4’s guiding principles for improving IT services.
ITIL Foundation training typically takes 2–3 days (16 hours of instructor-led training) or self-paced learning, depending on the training provider.
- 40 multiple-choice questions
- 60-minute duration
- 65% passing score (26 out of 40 correct answers)
- Closed book exam
The ITIL Foundation exam is conducted by PeopleCert on behalf of AXELOS. Candidates can schedule the exam through an accredited training provider or directly via the PeopleCert website.
Yes, ITIL Foundation is a globally recognized certification for IT service management, widely accepted by organizations across industries.
ITIL certification enhances career opportunities, improves ITSM knowledge, increases efficiency in IT operations, and helps align IT services with business needs.
As per AXELOS, ITIL Foundation certification is valid for three years. Candidates can renew it through the ITIL recertification program or by taking a higher-level ITIL course.
The cost of ITIL Foundation certification varies depending on the training provider and region, typically ranging between $300 – $500 USD, including training and exam fees.
Yes, the ITIL Foundation exam is available online via PeopleCert's remote proctoring system, allowing candidates to take the exam from anywhere.
The ITIL Foundation exam has a moderate difficulty level, with an average pass rate of around 85% for well-prepared candidates.
After ITIL Foundation, professionals can pursue advanced ITIL certifications such as:
- ITIL 4 Managing Professional (MP)
- ITIL 4 Strategic Leader (SL)
- ITIL 4 Master (highest level)
Yes, ITIL Foundation certification is highly valued in ITSM roles, leading to better job opportunities, higher salaries, and career advancement in IT service management.
Embarking on a journey towards IT service management excellence? The ITIL Foundation Certification in Madrid is your gateway to understanding and using the ITIL framework effectively. ITIL (Information Technology Infrastructure Library) provides an essential set of practices for IT service management, aligning IT services with the needs of businesses. By obtaining the ITIL Foundation certification, professionals demonstrate their knowledge of key IT service management concepts, processes, and functions. Madrid, with its vibrant business landscape, is an ideal location for professionals seeking to elevate their understanding and skills in IT service management. This certification not only enhances your career prospects but also empowers organizations to implement best practices that can lead to improved service delivery, customer satisfaction, and overall business performance.
ITIL Foundation Training in Madrid
If you're looking to kickstart your career in IT service management, enrolling in an ITIL Foundation Training in Madrid is a crucial step. This specialized training program offers an in-depth understanding of ITIL concepts and prepares participants for the certification exam. With experienced instructors and a curriculum designed to cover all essential topics, training sessions are interactive and engaging. Participants get the opportunity to explore case studies and real-world scenarios that illustrate the importance and applicability of ITIL principles. Additionally, training in Madrid gives candidates the benefit of networking with peers and industry professionals, further enhancing the learning experience. Whether you are new to IT service management or seeking to refresh your knowledge, this training can lead to greater expertise and increased job opportunities.
ITIL Foundation Certification Course in Madrid
The ITIL Foundation Certification Course in Madrid is designed for professionals at all levels, from newcomers to seasoned IT experts looking to solidify their foundational knowledge. This comprehensive course covers key elements such as service strategy, service design, service transition, service operation, and continual service improvement. Each module is crafted to provide a well-rounded understanding of the best practices in IT service management. Participants will benefit from engaging online resources and hands-on exercises that reinforce theoretical concepts. Furthermore, with the growing demand for certified IT service management professionals in the job market, completing this course not only equips you with practical skills and knowledge but also significantly boosts your employability. Madrid's dynamic business environment offers numerous practical applications for the skills learned, making it a strategic location to pursue your ITIL certification.
ITIL Foundation Online Training in Madrid
For those who prefer flexibility in their learning schedule, ITIL Foundation Online Training in Madrid provides an excellent alternative. Online training allows you to access course materials from anywhere, making it convenient for busy professionals. This format maintains the same high-quality instruction and resources as traditional classroom training but offers the added benefit of learning at your own pace. The online training platform includes interactive sessions, quizzes, and community forums where participants can engage with instructors and fellow learners. Whether you are in Madrid or any part of the world, this course enables you to prepare thoroughly for the ITIL Foundation certification. With more organizations recognizing the importance of IT service management, this online training is a strategic investment in your future career.
In conclusion, whether you choose the traditional classroom environment or opt for online training, pursuing the ITIL Foundation certification in Madrid equips you with valuable skills and knowledge that can significantly enhance your professional footprint in the IT industry. Embrace this opportunity to learn from experts and elevate your career in IT service management.
Copyright 2025 © NevoLearn Global