Kickstart your IT service management career with ITIL 4 Foundation certification. Gain a deep understanding of ITIL principles, service value system, and best practices to enhance business efficiency. Master key ITSM concepts and drive digital transformation with globally recognized ITIL certification.
ITIL Foundation Training – Overview
Key Features
Who All Can Attend This ITIL Foundation Training –?
The ITIL Foundation training is ideal for professionals looking to enhance their IT service management skills and implement ITIL best practices within their organizations. This course is suitable for individuals at various levels of IT and service management.Prerequisites To Take ITIL® 4 Foundation Training
The ITIL Foundation training does not have any mandatory prerequisites, making it accessible to professionals from various backgrounds. However, having a basic understanding of IT services and service management concepts can be beneficial for better comprehension. This course is designed for begi
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- Upskill or reskill your teams
- Immersive Learning Experiences
- Private cohorts available
- Advanced Learner Analytics
Next Cohort starts in 2 days
ITIL Foundation training is essential for professionals who want to develop a strong understanding of IT Service Management (ITSM) and implement ITIL best practices. By mastering ITIL frameworks, individuals can improve their efficiency in managing IT services, enhance business alignment, and boost career growth. Organizations benefit from streamlined service management processes, reduced operational risks, and improved customer satisfaction, making ITIL a valuable asset for both individuals and businesses.
High Demand for ITIL® 4 Foundation Training
Soaring Demand and Accelerated Growth
Acts as the first point of contact for IT-related queries and technical issues.
Troubleshoots and resolves system or network problems efficiently.
Manages service requests and ensures user satisfaction with IT support.
$55k
$65k
$75k
$95k
$110k+
Skills Focused
Recall the definition of:
- Service
- Utility
- Warranty
- Customer
- User
- Service management
- Sponsor
Key concepts of creating value with services:
- Cost
- Value
- Organization
- Outcome
- Output
- Risk
- Utility
- Warranty
Describe the nature, use and interaction of the guiding principles
Use of the guiding principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- ITIL service value system
Describe the interconnected nature of the service value chain and how this supports value streams
Describe the purpose of each value chain activity:
- Plan
- Improve
- Engage
- Design & transition
- Obtain/build
- Deliver & support
The purpose of the following ITIL practices:
- Information security management
- Relationship management
- Supplier management
- IT asset management
- Monitoring and event management
- Release management
- Service configuration management
- Deployment management
- Continual improvement
- Change enablement
- Incident management
- Problem management
- Service request management
- Service desk
- Service level management
Definitions of the following ITIL terms:
- IT asset
- Event
- Configuration item
- Change
- Incident
- Problem
- Known error
- Continual improvement model
- Change enablement
- Incident management
- Problem management
- Service request management
- Service desk
- Service level management
Career Path
Certification Process
Connect With Reps
Frequently Asked Questions
ITIL Foundation training introduces the ITIL framework, best practices, and key IT Service Management (ITSM) concepts. It provides the fundamental knowledge required to manage IT services efficiently and align them with business objectives.
The ITIL Foundation course is ideal for IT professionals, service managers, project managers, IT support staff, system administrators, and anyone involved in IT service delivery and management.
No, there are no mandatory prerequisites. However, a basic understanding of IT services and ITSM concepts can be helpful.
The course covers ITIL key concepts, the ITIL Service Value System (SVS), ITSM practices, service management principles, and ITIL 4’s guiding principles for improving IT services.
ITIL Foundation training typically takes 2–3 days (16 hours of instructor-led training) or self-paced learning, depending on the training provider.
- 40 multiple-choice questions
- 60-minute duration
- 65% passing score (26 out of 40 correct answers)
- Closed book exam
The ITIL Foundation exam is conducted by PeopleCert on behalf of AXELOS. Candidates can schedule the exam through an accredited training provider or directly via the PeopleCert website.
Yes, ITIL Foundation is a globally recognized certification for IT service management, widely accepted by organizations across industries.
ITIL certification enhances career opportunities, improves ITSM knowledge, increases efficiency in IT operations, and helps align IT services with business needs.
As per AXELOS, ITIL Foundation certification is valid for three years. Candidates can renew it through the ITIL recertification program or by taking a higher-level ITIL course.
The cost of ITIL Foundation certification varies depending on the training provider and region, typically ranging between $300 – $500 USD, including training and exam fees.
Yes, the ITIL Foundation exam is available online via PeopleCert's remote proctoring system, allowing candidates to take the exam from anywhere.
The ITIL Foundation exam has a moderate difficulty level, with an average pass rate of around 85% for well-prepared candidates.
After ITIL Foundation, professionals can pursue advanced ITIL certifications such as:
- ITIL 4 Managing Professional (MP)
- ITIL 4 Strategic Leader (SL)
- ITIL 4 Master (highest level)
Yes, ITIL Foundation certification is highly valued in ITSM roles, leading to better job opportunities, higher salaries, and career advancement in IT service management.
Are you looking to advance your career in IT service management? The ITIL Foundation Certification in Ottawa is your first step towards mastering the best practices in IT service delivery and management. This globally recognized certification serves as the cornerstone for individuals seeking a solid understanding of ITIL (Information Technology Infrastructure Library) principles. By completing this certification, you will gain valuable insights into the ITIL framework, including its processes, functions, and service lifecycle stages. Whether you are a newcomer to the IT field or an experienced professional, obtaining the ITIL Foundation Certification in Ottawa will enhance your skill set and make you a more valuable asset to your organization.
ITIL Foundation Training in Ottawa
Engaging in ITIL Foundation Training in Ottawa is crucial for anyone serious about pursuing a career in IT service management. Our comprehensive training programs cover all facets of ITIL, from service strategy to continuous service improvement, ensuring that you acquire the required knowledge to pass the certification exam. The training is designed to accommodate both beginners and seasoned professionals, emphasizing interactive learning and real-world scenarios. With top-notch instructors who bring their industry experience to the classroom, we guarantee that your ITIL Foundation Training in Ottawa will be informative, engaging, and highly beneficial for your career progress. Furthermore, our training programs are available in various formats, including classroom sessions and online modules, giving you the flexibility to choose what works best for you.
ITIL Foundation Certification Course in Ottawa
Our ITIL Foundation Certification Course in Ottawa provides an in-depth educational experience tailored to meet the learning needs of all participants. This course outlines the comprehensive ITIL framework, focusing on essential concepts such as service value, service design, and service transition. By enrolling in this course, you not only prepare for the certification exam but also position yourself as a knowledgeable professional in IT service management. The ITIL Foundation Certification Course in Ottawa is structured to include hands-on activities, group discussions, and case studies, ensuring that you thoroughly comprehend the material. Moreover, after successfully completing the course and passing the certification exam, you’ll be in a strong position to influence positive changes in your organization's IT service delivery, making your ITIL Foundation Certification a valuable investment in your professional development.
ITIL Foundation Online Training in Ottawa
Understanding the need for flexibility in today’s fast-paced world, we offer ITIL Foundation Online Training in Ottawa that fits seamlessly into your schedule. This option is perfect for busy professionals who wish to enhance their IT service management skills without sacrificing their current commitments. Our online training modules are well-structured, featuring interactive content, quizzes, and downloadable resources that allow you to learn at your own pace. The ITIL Foundation Online Training in Ottawa provides the same quality education and expert guidance you would expect from traditional classroom training, helping you prepare thoroughly for the ITIL Foundation Certification exam.
In conclusion, whether you choose the in-person or online route, the ITIL Foundation Certification Training in Ottawa is designed to equip you with the essential skills and knowledge to excel in the IT service management field. With its globally recognized accreditation, the ITIL Foundation certification signifies a commitment to best practices in IT service delivery, making it a highly sought-after qualification for employers. Take the first step towards achieving your professional goals today by enrolling in our ITIL Foundation courses and trainings in Ottawa!
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