VeriSM Foundation Training Eligibility
Obtain the VeriSM certification through a holistic understanding of service management. Here is everything you need to know about the eligibility criteria for doing the VeriSM Foundation certification.
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VeriSM Foundation certification focuses on the outcomes and values of the enterprise’s objectives. You will learn to apply emerging technologies and progressive management techniques to satisfy your customers. The certification sets the context for service management in the digital era. Understand your eligibility criteria to appear for the VeriSM Foundation Certification exam and get certified to gain knowledge of a holistic service management approach.
Who is eligible to take this certification?
The following individuals are eligible to take the Foundation level exam:
- A manager who wants to leverage innovative management practices
- Service managers who need to understand how service delivery change with new customers
- Management executives who are responsible for effective service delivery
- Information technology professionals who need to understand the role of management in technology.
You are advised to take courses as the training is conducted by industry experts who will help you to assimilate the subject easily. The course can also be taken in self-study mode.
Other Certification requirements
For the foundation level, you should have knowledge of
- Service organization: Concepts of organizational culture and context, the digital transformation of the organization.
- Service culture: Concepts of service culture.
- Organization structure: Concepts on organization structure and challenges in service management
- Innovative practices: Innovative technology knowledge of cloud, automation, etc.
- Progressive practices: Concepts and knowledge of progressive practices like DevOps, Agile
- VeriSM model: Concept and adaptation of the model
The prerequisites to take the certification exam
There is no prerequisite to appear for the VeriSM Foundation certification exam and the course. The certification is suitable for individuals who aspire to step into the Service Management world and professionals who are already working in Service Management Environment.
Mandatory training and prior work experience
There is no mandatory training needed to take the VeriSM Foundation certification exam. However, a minimum of two years of IT industry experience is recommended.
Course Overview
VeriSM Foundation Course Overview
The VeriSM Foundation course is a gateway to contemporary service management, offering insights tailored for the digital age. This comprehensive program unveils a versatile management model designed to navigate the complexities of today's tech-centric business environment. Participants delve into a curriculum that meticulously integrates various management methodologies, ensuring a well-rounded, adaptable approach to service management.
Individuals emerge with an enriched understanding of how to align organizational goals with service management principles, ensuring optimized, value-centric service delivery. The VeriSM Foundation certification training equips learners with tools to enhance efficiency, innovate, and adapt to the ever-evolving technological landscape. Central to VeriSM is its focus on the integration of cutting-edge technologies and methodologies to achieve business excellence.
Learners walk away with a holistic perspective of service management, adept at weaving through the intricacies of technology to deliver unparalleled value to organizations and their customers. It’s not just a course; it's an enabler of transformation, driving efficiency and innovation in every service management endeavor.
Key Features
Earn 2 ECTS credits
Get the training from the highly qualified accredited trainers of EXIN
In-depth case studies provide real-world application insights
Globally recognized certification, enhancing career growth opportunities
Flexible learning modes catering to diverse professional needs
Continuous support, resources for ongoing skill enhancement, learning
Practical insights, real-world applications for immediate implementation
Who All Can Attend This VeriSM Foundation Course?
The VeriSM Foundation course is a perfect fit for professionals seeking to modernize their service management skills in today’s digital world. Service Managers
IT Professionals
Business Analysts
Project Managers
Team Leaders
Consultants
Digital Transformation Leads
Operational Heads
Service Managers
IT Professionals
Business Analysts
Project Managers
Team Leaders
Consultants
Digital Transformation Leads
Operational Heads
Prerequisites To Take VeriSM Foundation Training
The VeriSM Foundation course requires no specific prerequisites. A basic understanding of the service industry and technology can be advantageous.
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Why VeriSM Foundation Training ?
The VeriSM Foundation course equips professionals with adaptable service management skills essential for the digital age. Participants gain a comprehensive, integrative approach, ensuring service excellence across diverse technological environments. The VeriSM Foundation certification enhances professional credibility, opening doors to advanced career opportunities. Organizations benefit from improved efficiency and innovation in service delivery. The VeriSM Foundation training fosters a customer-centric focus, driving enhanced client satisfaction and loyalty. It also offers global networking opportunities, connecting professionals to a community of global experts.
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Skills Focused
Syllabus
VeriSM Foundation Training Syllabus
- Understanding VeriSM™ key concepts
- Service management principles
- The VeriSM™ model and its components
- Service culture and structure
- Role of technology and digital transformation
- Organizational governance and service improvement
- Organizational change management
- Human resource development and team collaboration
- Communication in service management
- The management mesh
- Resources, environment, and emerging technologies
- Service management principles
- Agile, DevOps, Lean, SIAM (Service Integration and Management)
- How these practices integrate within the VeriSM™ model
- Automation, Artificial Intelligence (AI)
- Virtualization, Cloud Computing
- How technology impacts service management
- Implementing the VeriSM™ model
- Case studies and real-life applications
- Creating and enhancing a service management approach
Career Path
Service Manager
IT Manager
Business Analyst
Digital Transformation Specialist
Operations Manager
Service Integration Consultant
Customer Service Strategist
Process Improvement Specialist
Certification Process
01
Choose an accredited training provider offering the VeriSM™ Foundation course.
02
Sign up for the course either online or in-person, depending on the available options.
03
Attend training sessions to cover the syllabus, including key concepts, principles, and practices of VeriSM™.
04
Participate in interactive sessions, practical exercises, case studies, and group discussions to deepen understanding.
05
Sit for the closed book exam, which typically consists of 40 multiple-choice questions to be completed within a 60 min duration of time.
06
Secure a minimum of 65% pass marks and receive the VeriSM™ Foundation certification as a digital certificate or hard copy.
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FAQs
Frequently Asked Questions
The certification exam consists of 40 multiple choice questions to be completed in 1 hour and should attain a minimum of 65% pass mark. The exam is available in English, Japanese, Dutch, German, Chinese, French, Brazilian, and Portuguese languages.
For individuals:
- Understand the ecosystem of the organization and implement service best practices
- Create effective organizational governance
- Evaluate the benefits of emerging technologies and implement the most suited one in the organization
- Enhance leadership skills in the digital era
- Use effective communications internally and externally in your enterprise
- Understand the impact of digital transformation on service management
- Deal with new customer and business challenges effectively
- Optimize business resources
- Reduce enterprise resource costs
- Adopt of emerging technologies
- Innovate organizational services with digital transformation
- Improve organizational communication for effective service delivery
- Achieve business and customer goals by improving organizational performance
- Introduce positive change without service disruptions
- Give a competitive advantage to the customers
- Enable top management to make the right business decisions by providing a direction.
The cost of the VeriSM Foundation certification training varies depending on the institute, location, trainer, mode of delivery, etc. and the training fee also includes the exam fee.
VeriSM follows a holistic service management approach and focuses on the enterprise’s goals and objectives. A certified professional enables flexibility to business operations in the digital era.
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