Cancellation & Refund Policy
Thank you for choosing Nevolearn Global Pvt. Ltd. We are committed to providing high-quality educational services to all our students. This Refund Policy outlines the terms and conditions for requesting a refund for services and courses offered by our organization. We encourage you to read this policy carefully before making a purchase.
Nevolearn Global Pvt. Ltd. reserves the right to postpone, cancel, or change the location of a course or event due to unforeseen circumstances, including but not limited to:
- Insufficient enrollments
- Instructor illness
- Force majeure events (e.g., floods, earthquakes, political unrest, etc.)
Please note that the terms and conditions outlined in this policy may not apply to registrants who enroll using a Purchase Order or through special pricing offers (such as promotional or corporate discounts). In such cases, the refund terms will be governed by the specific agreement made at the time of registration.
Refund Policy for Cohort-Based Course Purchases
We understand that plans can change. To provide clarity and fairness, we have outlined our refund policy for cohort-based courses below:
1. 100% Refund – 10 Days Prior to Cohort Start
You are eligible for a full refund (100%) if you submit your refund request at least 10 days before the cohort start date.
2. 50% Refund – Up to 48 Hours Prior to Cohort Start
If your refund request is received less than 10 days but more than 48 hours before the cohort start date, you will be eligible for a 50% refund.
3. No Refund – Within 48 Hours or After Cohort Start
No refunds will be issued for requests made within 48 hours of the cohort's start date or after the cohort has begun, regardless of participation or going uninformed.
4. Course Materials and Resources
Digital and Physical Materials: Fees paid for course materials whether digital (e.g., e-books, access codes) or physical (e.g., textbooks, printed workbooks) are non-refundable unless the materials are found to be defective or unusable upon receipt.
In such cases, students must notify Nevolearn Global Pvt. Ltd. in writing within 7 days of receiving the materials. Upon verification, a replacement will be provided, or a refund may be issued at our discretion.
5. How to Request a Refund
To request a refund, please email us at [email protected] with:
- Your full name
- Course name
- Order number or proof of payment
- Valid reason for cancellation
Refunds will be processed to the original method of payment within 30 business days of approval.
6. Exceptional Circumstances
We understand that exceptional situations can occur. If you believe your case deserves special consideration, please reach out with a detailed explanation and with relevant proof for refund.
7. Policy Updates
We reserve the right to update this refund policy at any time. Any changes will be posted on our website and will apply to future purchases.
If you have any questions or require further clarification regarding our refund policy, please contact our administration department.
