Kickstart your IT service management career with ITIL 4 Foundation certification. Gain a deep understanding of ITIL principles, service value system, and best practices to enhance business efficiency. Master key ITSM concepts and drive digital transformation with globally recognized ITIL certification.
ITIL Foundation Training – Overview
Key Features
Who All Can Attend This ITIL Foundation Training –?
The ITIL Foundation training is ideal for professionals looking to enhance their IT service management skills and implement ITIL best practices within their organizations. This course is suitable for individuals at various levels of IT and service management.Prerequisites To Take ITIL® 4 Foundation Training
The ITIL Foundation training does not have any mandatory prerequisites, making it accessible to professionals from various backgrounds. However, having a basic understanding of IT services and service management concepts can be beneficial for better comprehension. This course is designed for begi
- Upskill or reskill your teams
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- Dedicated Success Managers
- Upskill or reskill your teams
- Immersive Learning Experiences
- Private cohorts available
- Advanced Learner Analytics
Next Cohort starts in 2 days
ITIL Foundation training is essential for professionals who want to develop a strong understanding of IT Service Management (ITSM) and implement ITIL best practices. By mastering ITIL frameworks, individuals can improve their efficiency in managing IT services, enhance business alignment, and boost career growth. Organizations benefit from streamlined service management processes, reduced operational risks, and improved customer satisfaction, making ITIL a valuable asset for both individuals and businesses.
High Demand for ITIL® 4 Foundation Training
Soaring Demand and Accelerated Growth
Acts as the first point of contact for IT-related queries and technical issues.
Troubleshoots and resolves system or network problems efficiently.
Manages service requests and ensures user satisfaction with IT support.
$55k
$65k
$75k
$95k
$110k+
Skills Focused
Recall the definition of:
- Service
- Utility
- Warranty
- Customer
- User
- Service management
- Sponsor
Key concepts of creating value with services:
- Cost
- Value
- Organization
- Outcome
- Output
- Risk
- Utility
- Warranty
Describe the nature, use and interaction of the guiding principles
Use of the guiding principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- ITIL service value system
Describe the interconnected nature of the service value chain and how this supports value streams
Describe the purpose of each value chain activity:
- Plan
- Improve
- Engage
- Design & transition
- Obtain/build
- Deliver & support
The purpose of the following ITIL practices:
- Information security management
- Relationship management
- Supplier management
- IT asset management
- Monitoring and event management
- Release management
- Service configuration management
- Deployment management
- Continual improvement
- Change enablement
- Incident management
- Problem management
- Service request management
- Service desk
- Service level management
Definitions of the following ITIL terms:
- IT asset
- Event
- Configuration item
- Change
- Incident
- Problem
- Known error
- Continual improvement model
- Change enablement
- Incident management
- Problem management
- Service request management
- Service desk
- Service level management
Career Path
Certification Process
Connect With Reps
Frequently Asked Questions
ITIL Foundation training introduces the ITIL framework, best practices, and key IT Service Management (ITSM) concepts. It provides the fundamental knowledge required to manage IT services efficiently and align them with business objectives.
The ITIL Foundation course is ideal for IT professionals, service managers, project managers, IT support staff, system administrators, and anyone involved in IT service delivery and management.
No, there are no mandatory prerequisites. However, a basic understanding of IT services and ITSM concepts can be helpful.
The course covers ITIL key concepts, the ITIL Service Value System (SVS), ITSM practices, service management principles, and ITIL 4’s guiding principles for improving IT services.
ITIL Foundation training typically takes 2–3 days (16 hours of instructor-led training) or self-paced learning, depending on the training provider.
- 40 multiple-choice questions
- 60-minute duration
- 65% passing score (26 out of 40 correct answers)
- Closed book exam
The ITIL Foundation exam is conducted by PeopleCert on behalf of AXELOS. Candidates can schedule the exam through an accredited training provider or directly via the PeopleCert website.
Yes, ITIL Foundation is a globally recognized certification for IT service management, widely accepted by organizations across industries.
ITIL certification enhances career opportunities, improves ITSM knowledge, increases efficiency in IT operations, and helps align IT services with business needs.
As per AXELOS, ITIL Foundation certification is valid for three years. Candidates can renew it through the ITIL recertification program or by taking a higher-level ITIL course.
The cost of ITIL Foundation certification varies depending on the training provider and region, typically ranging between $300 – $500 USD, including training and exam fees.
Yes, the ITIL Foundation exam is available online via PeopleCert's remote proctoring system, allowing candidates to take the exam from anywhere.
The ITIL Foundation exam has a moderate difficulty level, with an average pass rate of around 85% for well-prepared candidates.
After ITIL Foundation, professionals can pursue advanced ITIL certifications such as:
- ITIL 4 Managing Professional (MP)
- ITIL 4 Strategic Leader (SL)
- ITIL 4 Master (highest level)
Yes, ITIL Foundation certification is highly valued in ITSM roles, leading to better job opportunities, higher salaries, and career advancement in IT service management.
The ITIL Foundation Certification in London is a pivotal step for IT professionals seeking to elevate their service management skills. As organizations increasingly rely on IT services, possessing an ITIL certification can significantly enhance your value in the job market. This certification provides a fundamental understanding of the ITIL framework, which is essential for effective IT service management. In London, many prestigious training institutions offer comprehensive courses that equip individuals with the knowledge needed to pass the ITIL Foundation exam and apply these concepts in real-world scenarios. By choosing the right training provider, you can ensure that you receive quality education tailored to meet the demands of prospective employers in the IT sector.
ITIL Foundation Training in London
Participating in ITIL Foundation Training in London allows candidates to engage with industry experts and gain practical insights into service management practices. With interactive training modules that cover the ITIL lifecycle, processes, and best practices, participants will find themselves well-prepared to tackle IT service challenges in any organization. Furthermore, London boasts various accredited training organizations that deliver courses designed to fit different learning styles, from in-person classroom settings to flexible online options. Enrolling in this training not only enhances your knowledge of ITIL concepts but also boosts your confidence in implementing these practices within your workplace, leading to improved efficiency and customer satisfaction.
ITIL Foundation Certification Training in London
Completing an ITIL Foundation Certification Training in London is an investment in your professional development. This rigorous training program is structured to provide the essential tools and techniques required to excel in IT service management roles. The course typically covers key ITIL topics such as service strategy, service design, service transition, service operation, and continual service improvement. Upon completion, candidates can confidently approach the ITIL Foundation certification exam. Many training providers in London also offer post-training support and resources, ensuring that you are thoroughly prepared to succeed. Whether you are new to the IT field or looking to upgrade your skills, the ITIL Foundation Certification Course in London presents an invaluable opportunity to enhance your career trajectory.
ITIL Foundation Course in London
For those seeking a structured and comprehensive approach to learning, the ITIL Foundation Course in London offers a perfect blend of theoretical knowledge and practical application. This course is designed to provide participants with a well-rounded understanding of how ITIL principles can be applied in various organizational settings. By focusing on real-world case studies, participants can relate the training to their specific work environments, leading to a more engaging learning experience. With multiple training schedules available, the ITIL Foundation Course accommodates busy professionals who wish to advance their careers without compromising their work commitments.
ITIL Foundation Online Training in London
In our increasingly digital world, ITIL Foundation Online Training in London has emerged as a popular choice for aspiring ITSM professionals. This flexible training format allows you to study at your own pace while still receiving expert guidance from certified instructors. The online courses are often enriched with multimedia content, quizzes, and discussion forums, creating a dynamic learning environment. Participants benefit from the convenience of accessing course materials and resources from anywhere, making it easier to balance work, studies, and personal commitments. As you prepare for the ITIL Foundation certification, the online training option ensures you have the tools you need to succeed in your certification journey.
In summary, pursuing an ITIL Foundation Certification in London opens doors to new career opportunities and equips you with essential skills in IT service management. Whether you choose in-person ITIL Foundation Training in London or opt for the flexibility of ITIL Foundation Online Training, the comprehensive resources and expert instruction will prepare you for success. The ITIL Foundation Certification Course in London is not just a requirement; it’s a valuable stepping stone toward becoming a well-rounded IT professional.
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