A SIAM Foundation certified professional is someone who is able to integrate SIAM processes into the existing service management models effectively. The Foundation course empowers professionals with the knowledge of making good decisions and implementing tactful strategies to promote a streamlined service provider workflow. By becoming a SIAM certified professional, you will get an overview of your end-user needs and understand them to align processes that are suitable for both customers and the organization. You will also be able to improve collaboration across the service management department, thereby ensuring a smoother workflow.